THE MAP CHALLENGE

Refund & Crypto Policy

Last updated: 22 July 2026

No automatic refunds. Refund requests are assessed individually. Contact us at themapchallenge@proton.me.

Card payment requests

If you believe that a card payment was duplicated, unauthorised, or affected by a technical error, email us with the payment date, amount, selected country, and any Stripe receipt or reference you have. We will review the request on a case-by-case basis.

Approved card refunds are normally made through the original payment method where possible. Please do not share full card numbers by email.

Crypto contributions

Blockchain transactions are generally irreversible. Crypto contributions are not automatically refundable. A possible refund can only be considered after an individual review, may require verification of the original transaction and receiving address, and may be affected by network fees, exchange-rate movements, and technical limitations.

Send only the exact supported asset on the specified network. Sending an unsupported asset or using the wrong network may result in permanent loss and may not be recoverable.

Points and ranking

Points are a game feature, not money or a financial product. If a payment is refunded, rejected, reversed, or found to be invalid, the related points and Captain status may be removed or corrected.

Your statutory rights

Nothing in this policy excludes consumer rights that cannot legally be excluded. If you have a question about a payment, contact us before starting a chargeback whenever possible so that we can investigate.